An Integrative Model on User Satisfaction and Continuance Intention for Using M-Banking

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dc.authorid0000-0002-8355-5620en_US
dc.authorid0000-0001-9016-1382en_US
dc.contributor.authorOzecan, Merve
dc.contributor.authorArıkan, Esra
dc.date.accessioned2023-03-02T07:13:45Z
dc.date.available2023-03-02T07:13:45Z
dc.date.issued2022
dc.description.abstractThis study aims to extend the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) by integrating the three quality dimensions adopted from DeLone and McLean’s Information Systems (IS) Success Model and trust as additional constructs. In this respect, it also investigates the possible relationships among these constructs as new internal mechanisms that affect user satisfaction and continuance intention for using mobile banking. A total of 422 usable responses are collected from mobile banking users using an online survey. The empirical findings generally support the effect that the UTAUT2 constructs of effort expectancy, performance expectancy, hedonic motivation and facilitating conditions and the three quality dimensions of the IS Success Model have, along with trust, on user satisfaction and continuance intention, revealing the importance of extending UTAUT2 with these new constructs and new mechanisms proposed. In addition, the current study provides an enhanced insight by focusing on the post-adoption stage. The findings are important in terms of helping banks serve their customers better and achieve a competitive edge.en_US
dc.fullTextLevelFull Texten_US
dc.identifier.doi10.20409/berj.2022.384
dc.identifier.trdizinid1126030en_US
dc.identifier.urihttps://hdl.handle.net/11411/5002
dc.identifier.urihttps://doi.org/10.20409/berj.2022.384
dc.identifier.urihttps://search.trdizin.gov.tr/yayin/detay/1126030en_US
dc.indekslendigikaynakTR-Dizinen_US
dc.issue3en_US
dc.language.isoenen_US
dc.nationalInternationalen_US
dc.numberofauthors2en_US
dc.pages465 - 482en_US
dc.publisherAdem Anbaren_US
dc.relation.ispartofBusiness and Economics Research Journalen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectMobile Bankingen_US
dc.subjectContinuance Intentionen_US
dc.subjectUser Satisfactionen_US
dc.subjectIS Success Modelen_US
dc.titleAn Integrative Model on User Satisfaction and Continuance Intention for Using M-Banking
dc.typeArticle
dc.volume136en_US

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